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We ship to the USA, Canada, Albania, Austria, Australia, Belgium, China, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Malaysia, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, Russian Federation, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Vatican City (Any State), Viet Nam (Any State)
We will ship to any province in Canada
INTERNATIONAL ORDERS: Upon delivery, you will be responsible for paying for all applicable duties and/or taxes for your order.
If packages are refused upon delivery, the customer will be responsible for all duties/taxes, and any return shipping costs. Original shipping cost will not be refunded.
We will consider shipping to other countries - please call us if your country is not listed.
*FREE UPS Ground shipping is applicable for purchases over $100 for delivery in the USA - don't forget to select Free Shipping as your shipping option.
We ship via UPS at the following rates:
USA - The charges for shipping are
$8 for regular UPS,
UPS 3 Day Select is $12 and
UPS 2 Day Air is $15 per parcel.
Canada for $15 per item
International Shipping is $30 per item and $50 for the following countries Australia China Hong Kong India Japan Macau Malaysia Mongolia New Zealand Philippines Singapore South Korea Taiwan Thailand Vietnam
We can also use the US Postal Service for outside the USA, and if you call us we may be able to offer better rates using US Mail. Please call us for a quote.
FOR ONLINE PURCHASES The Shoe Garden will be happy to refund your card if you return unused items within 14 days of purchase. You are responsible for return shipping except in the case of shipment error or damaged items. You must contact the store before returning any goods and we will give you a return code which you will put inside your return package.
Products must be in the condition you received them and in the original shoe box and/or packaging. Items that were on sale at time of purchase may not be returned or exchanged.
Gift returns will receive a store credit.
The original confirmation email contains an ORDER NUMBER that helps us identify your items with your order so we can credit your account successfully. Products must be returned in the original shoe box and/or packaging.
You can use your original Shoe Garden box, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Attach your new return label to the shipping box. UPS Labels: If you chose to print a UPS return label, tape your UPS return label to your box, then drop it off at any authorized UPS Shipping Center. US (Postal Service) Labels: If you chose to print a US (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your USPS mail carrier.
We will refund your credit card once the merchandise has been received, if it was our mistake, we will credit you for the cost of shipping the return also.
If you would like an exchange or have any questions, please email us at store@shoegardennyc.com or call us at (212) 989 4320.
All sales on SALE items are final.
We do occasionally e-mail our customers to let them know of offers or news directly related to our business.
To remove your email address from our list of customers that we contact from time to time, please click here and please type UNSUBSCRIBE in the subject line.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
IMPORTANT Due to increased credit card fraud online, the shoe garden will contact each online customer using the phone number or email address provided to confirm your order before processing payment or shipping your shoes. Thank you for your understanding, this is to protect you the customer from credit card fraud.
WHERE DO WE SHIP ?
We ship ( almost ) everywhere in the world !We ship to the USA, Canada, Albania, Austria, Australia, Belgium, China, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Malaysia, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, Russian Federation, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Vatican City (Any State), Viet Nam (Any State)
We will ship to any province in Canada
INTERNATIONAL ORDERS: Upon delivery, you will be responsible for paying for all applicable duties and/or taxes for your order.
If packages are refused upon delivery, the customer will be responsible for all duties/taxes, and any return shipping costs. Original shipping cost will not be refunded.
We will consider shipping to other countries - please call us if your country is not listed.
HOW MUCH DOES IT COST TO SHIP ?
We could sit here and tell you that shipping is free and then we could just charge more for our shoes. But we are all grown-ups here and there is no such thing as a free lunch. We do our best to offer the best rates to our customers for shipping, we have researched a few economical ways to ship to out-of-the-way and not-so-out-of-the-way places - so call us if you like what you see but think we could work out a better rate for your shipment.*FREE UPS Ground shipping is applicable for purchases over $100 for delivery in the USA - don't forget to select Free Shipping as your shipping option.
We ship via UPS at the following rates:
USA - The charges for shipping are
$8 for regular UPS,
UPS 3 Day Select is $12 and
UPS 2 Day Air is $15 per parcel.Canada for $15 per item
International Shipping is $30 per item and $50 for the following countries Australia China Hong Kong India Japan Macau Malaysia Mongolia New Zealand Philippines Singapore South Korea Taiwan Thailand Vietnam
We can also use the US Postal Service for outside the USA, and if you call us we may be able to offer better rates using US Mail. Please call us for a quote.
HOW DO WE SHIP?
We ship via UPS and we lso use the US Postal Service for outside the USA. Expedited shipping is also available. Please call us for any "unusual" shipping requests at +1-212-989-4320.WHEN DO WE SHIP?
Most items will ship the day you place your order, or we promise no more than 2 days after placing your order.WHERE IS MY ORDER?
You can call or email us in case of any problems, we will provide you with the ability to track your deliveries online, for your convenience. You will receive an email with shipping details and tracking numbers upon shipment.SALES TAX?
NY State requires us to tax items ( currently at 8.3% ) over $110 per item. This tax is subject to change based on standard tax regulations.RETURNS/EXCHANGES
IN STORE The Shoe Garden accepts returns or exchanges withtin 7 days of purchase for store credit only.FOR ONLINE PURCHASES The Shoe Garden will be happy to refund your card if you return unused items within 14 days of purchase. You are responsible for return shipping except in the case of shipment error or damaged items. You must contact the store before returning any goods and we will give you a return code which you will put inside your return package.
Products must be in the condition you received them and in the original shoe box and/or packaging. Items that were on sale at time of purchase may not be returned or exchanged.
Gift returns will receive a store credit.
The original confirmation email contains an ORDER NUMBER that helps us identify your items with your order so we can credit your account successfully. Products must be returned in the original shoe box and/or packaging.
You can use your original Shoe Garden box, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Attach your new return label to the shipping box. UPS Labels: If you chose to print a UPS return label, tape your UPS return label to your box, then drop it off at any authorized UPS Shipping Center. US (Postal Service) Labels: If you chose to print a US (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your USPS mail carrier.
We will refund your credit card once the merchandise has been received, if it was our mistake, we will credit you for the cost of shipping the return also.
If you would like an exchange or have any questions, please email us at store@shoegardennyc.com or call us at (212) 989 4320.
All sales on SALE items are final.
PAYMENT
We accept the following credit cards for payment:
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PRIVACY POLICY
We do not rent, sell, or otherwise make available our customer lists and/or contact information to anyone outside of our company.We do occasionally e-mail our customers to let them know of offers or news directly related to our business.
To remove your email address from our list of customers that we contact from time to time, please click here and please type UNSUBSCRIBE in the subject line.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
